Jessica Alba

GREAT ADVICE

 

Kathleen Tierney

Executive VP, Chubb & Son, and COO, Chubb Personal Insurance

 

No matter the industry, building great relationships is important. For Kathleen Tierney, it’s one of the tenets of her job in the personal insurance industry. We’re taking notes.

 

THE BEST BUSINESS ADVICE I'VE EVER RECEIVED IS…

Surround yourself with people who will tell you the truth no matter what. This becomes more important the bigger the job you have.

 

I LOVE WHAT I DO BECAUSE…

Even though Chubb is a large public corporation, the way our employees personally interact with our customers makes it feel small.

 

GREAT CLIENT RELATIONSHIPS ARE BASED ON…

Aligned interest and trust.

 

NEVER BE AFRAID OF…

Taking the shot. Sometimes the greatest lessons follow a mistake or misstep.

 

MY GREATEST CHALLENGE IS…

Feeling like it's my job to have all the answers.

 

I OVERCOME IT BY…

Hiring great people who have better answers.

 

THE KEY TO TIME MANAGEMENT…

Is doing the things you have to while making space for things that give you energy.

 

EVERY ENTREPRENEUR NEEDS…

A great idea, passion and lots of resilience.